- What is Freshdesk?
- Freshdesk is a customer support helpdesk from Freshworks.
- What does it do?
- Turns inbound email, chat, phone and social messages into tickets, routes them to agents, and tracks SLAs. Adds a knowledge base, self-service portal, canned replies and reporting on agent workload.
- Who is it for?
- Small and mid-sized support teams that have outgrown a shared inbox and need ticketing, SLAs and several channels in one place.
Top alternatives
Smaller, founder-led tools that quietly compete with Freshdesk.